Frequently Asked Questions – Jazzberry

 

1. GENERAL

 

1.1 What should I do if I can’t access the Jazzberry site?

 

1.2 Where can I buy Jazzberry products?

  • Jazzberry products are exclusively available on our official website: www.jazzberry.shop.

 

1.3 How do I use Jazzberry products?

  • Usage instructions are mentioned on each product's packaging.
  • You can also find video tutorials and guides on our Instagram: @getjazzberry.

 

1.4 What ingredients does Jazzberry use?

  • We use high-quality, skin-friendly, cruelty-free, and dermatologically tested ingredients.
  • Our products are free from harmful parabens and sulfates.

 

1.5 Does Jazzberry test on animals?

  • No. Jazzberry is proudly 100% cruelty-free.

 

2. SHIPPING & DELIVERY

 

2.1 How does the delivery process work?

  • Your order is inspected, securely packed, and handed over to our trusted delivery partners.
  • If the delivery agent can’t reach you, they will contact you via call or SMS.

 

2.2 Where do you deliver?

  • We currently deliver across India.

 

2.3 What is the estimated delivery time?

  • Standard shipping usually takes 1–5 business days.
  • Slight delays may occur during holidays or sales events.

 

2.4 Are there any shipping charges?

  • Shipping charges vary based on region and will be shown at checkout.
  • In some cases, shipping is included in the product price.

 

2.5 What are the available shipping methods?

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 2 business days (location-based)
  • Overnight Shipping: 1 business day (location and availability dependent)

 

2.6 Do you offer international shipping?

  • Currently, we only deliver within India.

 

2.7 How do I track my order?

  • You will receive updates via email, SMS, or WhatsApp (if opted in).
  • You can also check tracking details in the My Orders section on our website/app.

 

3. ORDER CANCELLATION

 

3.1 How do I cancel an order I placed?

  • Orders can be cancelled within 1 hour of placing them through the My Orders section.
  • Alternatively, email us at jazzberrycustomercare@gmail.com with your order details.
  • Orders that have already been shipped cannot be cancelled.

 

4. RETURNS & REFUNDS

 

4.1 Can I return a product if I’m not satisfied?

  • Yes, returns are accepted for unused, sealed products within 7 days of delivery.

 

4.2 What is the return or replacement policy?

  • Returns are accepted in the following cases:
    • Product is damaged or defective
    • Incorrect item delivered
    • Product is unopened and unused
  • Opened or used products are non-returnable due to hygiene concerns.

 

4.3 How do I initiate a return or exchange?

 

4.4 When will I receive my refund?

  • Refunds are processed within 5–7 business days after the return is received and approved.
  • Refunds are made to the original payment method used during purchase.

 

4.5 How do I report a damaged or defective product?

 

5. ACCOUNT MANAGEMENT

 

5.1 How do I create an account?

  • Click Sign Up on our website or mobile app and enter your basic details.

 

5.2 How do I update my profile?

  • Log into your account → Go to My Profile → Click Edit to update information.

 

5.3 Is my personal data secure?

  • Yes, all customer data is encrypted and securely stored.

 

5.4 What should I do if I forgot my password?

  • Click on Forgot Password on the login page.
  • A reset link will be sent to your registered email.

 

5.5 I made a payment but didn’t receive confirmation. What should I do?

 

6. PAYMENTS & BILLING

 

6.1 What payment methods are accepted?

  • UPI
  • Net Banking
  • Credit/Debit Cards
  • Digital Wallets (Paytm, PhonePe, etc.)

 

6.2 Is Cash on Delivery (COD) available?

  • Yes, COD is available in select pin codes. An additional fee may apply.

 

6.3 Are there any discounts or offers?

  • Yes, follow us on Instagram (@getjazzberry) and watch for updates on our website banners and promotional offers.

 

7. SOCIAL MEDIA & COLLABORATIONS

 

7.1 Where can I follow Jazzberry for updates and beauty tips?

 

7.2 How can I collaborate with Jazzberry or become a brand ambassador?

 

 

Frequently Asked Questions – Jazzberry
Can't find the answer you are looking for?
We're Here to Help!